As part of our ongoing “Made by Humans” series where we go behind the scenes to meet the people who bring our mystery experiences to life, we would like to introduce you to our all-human customer service team. This is Katy, Thomas and Sherilyn. (Russell has recently joined the team and he is not in this picture.) These are the amazing humans who respond promptly, kindly and professionally to every email, phone call and text we receive.
We are super proud of this team. We have high standards for everything we do here at Mail Order Mystery but these guys go above and beyond. And we’re not just saying that. Take a look at the analytics dashboard for our customer service software. Our average first response time is 56 minutes and you can see that customer satisfaction is 4.95%. We want to make sure that you’re able to reach a real, helpful human who can answer your questions and resolve your issues quickly and efficiently.
We all know that sometimes things go wrong. Letters sometimes get lost or arrive out of order. Packages sometimes go missing off porches, arrive damaged or get returned to us for no apparent reason. Sometimes we make a mistake. No matter what went wrong, no matter who made the mistake, whether it’s Canada Post, USPS, us or even the customer, we do our best to fix it every single time. Our motto here at Mail Order Mystery is “Never Disappoint a Kid”, and this is the cornerstone of everything we do. You don’t have to shout to be heard here at Mail Order Mystery. We are here, we are listening, we are real humans with real feelings and we really do care.
Our nine year old couldn’t believe she was chosen to help solve such an important mystery! She still needed a little guidance on cracking codes, but it turned into a fun family evening every time a new envelope arrived! We helped her set up her own cork board and white board to “keep track of the evidence”. Loved this product and will likely order another soon to keep the magic going!
I purchased this for my grandson. He has a summer birthday and i thought it would be fun for him. He’s already looking forward to next summer’s mystery.
