Holiday Shipping Dates
If you are planning to order a Mail Order Mystery as a holiday gift we want to make sure you get it in time. There are two ways to have your mystery experience delivered. You can have it packed up all together and shipped in one box, or you can have the mystery sent as separate installments mailed once a week for six weeks.
ALL IN ONE BOX
These are the dates we recommend that you order by so that your mystery is delivered by December 24. All six installments will be packed together in a single shipment that is fully tracked. Every mystery we send out is personalized, so it does take some time from when you place your order to when it ships. Like last year we expect there will be delivery delays with most carriers. Because of this we are unable to guarantee the date any mystery will be delivered.
Please remember that these are only guidelines. Some mysteries may be delivered more quickly, but due to delivery delays beyond our control, it is possible that some packages may be delivered after December 24, especially if you live outside of a major city.
CANADA - Ontario
CANADA - Outside Ontario
We will mail your letters once a week for six weeks. We send mail every Thursday. You can pick which Thursday we send the first letter when you check out. Please remember that this is the date we mail the letter, not the date that it will be delivered. We have no control over the speed at which letters travel through the postal system. And mail tends to travel much more slowly the closer we get to the holidays. There is no tracking information for lettermail, so we are not able to tell you where a letter is or when it will arrive.
If you want to time the first letter so it arrives just before Christmas, you should be prepared for the fact that it might not make it in time. If you order “Send Weekly” as a holiday gift we suggest you download the printable gift note to wrap up, and plan for the mystery to begin arriving shortly after Christmas or the beginning of the new year.
We are still seeing consistent and significant delays with international shipping. If you have questions about an international destination please contact our customer service team. The “Send Weekly” option is not available for international orders.
A FEW MORE THINGS
IF YOU ARE ORDERING FOR MORE THAN ONE KID: Mail Order Mysteries are personalized and we can include the names of multiple children in the same household. When you place your order please make sure to enter the names of each child.
IF YOU ARE ORDERING MORE THAN ONE MYSTERY: Please place your orders separately. We require a lot of information to properly package each order and we are not able to collect all of the information we need for more than one mystery in the same order. Please note that shipping is charged per item, so you will be charged the same amount of shipping whether you place separate orders or one order with more than one mystery.
PLEASE INCLUDE FIRST AND LAST NAMES: Please enter kids’ first AND last names. This is especially important for the Treasure Hunt mystery, as kids find out they have a pirate relative with the same last name as them. Only include middle names if they are regularly used as part of kids’ names.
CHECK THE INFO: Please take a moment to make sure that all of the information in your order is correct, including shipping information and the spelling of kids’ names. We cannot make changes to an order once it is printed and packed.
If you have any other questions please let us know. We hope we can help you add the joy and subtract the stress this holiday season!