We’re Back and Ready to Ship Mysteries!
We have great news for squirrelly kids, exasperated parents and distance-discouraged grandparents, uncles and aunts. Mail Order Mystery is back in business! After closing our doors for two months to protect the health and safety of our employees, all of our mysteries are in stock and available.
We are, of course, proceeding with caution. Workplaces have changed and so has the world. We have made many adjustments to the way we do things and so for now at least, this is our “new normal” at Mail Order Mystery:
SHIPPING OPTIONS: For now the only shipping method we have available is “All in One Box”. This means we will ship mysteries with everything packed together in one box as opposed to sending a series of installments once a week for six weeks. We know how much kids love getting mail, but the postal system continues to be overwhelmed and we remain concerned about the reliability of letter mail. We want to make sure that clues don’t arrive out of order or go missing along the way.
If the mystery is a surprise and you don’t want kids to know it’s for them you can choose the name you would like on the shipping label. The letters inside the box will be addressed to the kid(s) receiving the mystery. You can hand them out at your own pace, and even stash them in the mailbox for kids to discover.
SHIPPING DATES: In the pre-COVID past, customers chose the date they wanted their mystery to ship. For now, we have switched to a system where we will ship mysteries as soon as possible after orders are placed. Orders will typically ship within ten business days. We are dealing with a lot of unknowns, like how efficiently we will be able to operate with safety protocols in place, and how many orders we can process at a time. All of our mysteries are personalized and packaged with care, and we want to make sure we get each one right. American orders are shipped with USPS and Canadian orders with Canada Post. Tracking information will be available but please remember that we have no control over postal delays.
EXPRESS SHIPPING: We are excited to announce that we now offer the option of express shipping. If you select express shipping your package will ship by DHL overnight courier if you are in the United States and Xpresspost if you are in Canada. (At this time we do not offer express shipping for international orders). We do need some time to process each personalized order but with express shipping you can expect your package to arrive within five business days, possibly sooner.
We are so happy to be back. We missed you. Thank you to all of you for your patience during this difficult time. We know what it’s like to have bored kids at home, and we hope that our mysteries can bring kids a bit of much-needed joy.